FAQ
PAYMENTS AND SHIPPING
IS PAYMENT SECURE?
We work with Mexico's most secure payment gateway, “PayPal”; once your payment has been processed, your banking information is encrypted and no one can access it.
PAYMENT METHODS
We want to offer you a quick and simple shopping experience, which is why we accept different payment methods such as:
- PayPal
- Visa
- MasterCard
- American Express
- Transfer/ Deposit
ARE YOUR PRICES IN MEXICAN PESOS?
Yes, our prices are in Mexican Pesos and also in euros.
DO YOU SHIP THROUGHOUT THE MEXICAN REPUBLIC?
Yes, we ship throughout the Mexican Republic and in Europe.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times may vary depending on the date you make your purchase, as well as your location; the average delivery time is between 1 and 6 business days.
WHAT SHOULD I DO IF MY ORDER ARRIVES INCORRECT OR INCOMPLETE?
In the event that your order arrives incorrect or incomplete, you must contact us via email at contacto@aurummexico.com or via WhatsApp, and send your purchase confirmation with your order number so we can review your case and support you in the best way possible.
DO YOU DO PERSONAL DELIVERIES?
Yes, we do personal deliveries at our branch in Irapuato, Mexico. In the case of France, only in cities such as Saint-Tropez or Sainte-Maxime.
WHEN AND HOW DO I RECEIVE MY TRACKING NUMBER FOR MY PACKAGE?
Tracking numbers will be sent by the next business day after you have made your purchase, and once your order is ready to be delivered to the courier, the system will automatically send you a tracking number so you can follow your package on its way home.
I MADE A MISTAKE WITH MY SHIPPING DETAILS. HOW CAN I SEND THEM CORRECTLY?
Once the tracking number has been generated, you must contact the courier directly to make any changes to the delivery details. You will need to have the tracking number we sent to your email address on hand.
MATERIALS
WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?
Our catalog is made up of a wide variety of accessories such as earrings, necklaces, bracelets, rings, among others, within which we can find materials such as stainless steel, rhodium, .925 silver, 18k gold plating, as well as 10k to 18k solid gold, different types of stones, crystals, pearls, textile materials, among others.
WILL I RECEIVE THE SAME PRODUCT THAT I SEE ON THE WEBSITE?
Yes, except for those products with artisanal processes where there could be a minimal difference in the finish, and natural stones, which due to their nature, may vary in tone and size.
HOW CAN I KNOW WHAT MATERIAL AN ACCESSORY IS MADE OF?
You will be able to find information about the material in the description of each accessory.
WHAT CARE SHOULD I GIVE MY ACCESSORIES?
We provide some general recommendations, such as handling your accessories delicately and avoiding any contact with liquids or beauty products that could alter the composition of the materials, such as makeup, perfumes, creams, etc. We also recommend storing your accessories in a place isolated from humidity, dust, and sunlight.
Recommendations for a long life:
- Do not sleep or exercise with your accessories on.
- In case you go swimming in the sea or swim with your accessories, wash them with water and dry them perfectly.
- Avoid putting sprays, perfumes, and creams directly on your accessories.
EXCHANGES OR RETURNS
¿CAN I RETURN AN ACCESSORY IF I DIDN'T LIKE IT?
Unfortunately, we do not handle exchanges or returns, unless the item arrived damaged. Our accessories do not come with repairs, exchanges, or warranties.